INSAFE Helplines: Operations, effectiveness and emerging issues for internet safety helplines. (2016)
This research was commissioned by European Schoolnet (EUN) with support of the Kaspersky
Helpline Fund and in collaboration with EU Kids Online partners in Malta, Romania and Belgium. The
aim of the research was to investigate factors that would assist in the development of the
effectiveness of children’s helplines within the Insafe network.
Final Report: Dinh, T., Farrugia, L., O’Neill, B., Vandoninck, S., & Velicu, A. (2016). Insafe Helplines:
Operations, effectiveness and emerging issues for internet safety helplines. Brussels.